Showing posts with label bookstores. Show all posts
Showing posts with label bookstores. Show all posts

Saturday, March 03, 2007

My Life as A Bookseller......Part 3

Returning to the Information Desk, I hear a familiar British voice. "I'm thinking I might get this today." British Cooking Man, one of my favorite regular Sunday customers and a balm to my irritated nerves from the Too-Hot-Tea-Lady, has a huge cookbook parted open and is studying a recipe near the desk.

"Did you bring me something to eat?" He laughs and ignores my hope that someday he'll bring something tasty for me to sample. He comes in almost every Sunday and must own at least 100 cookbooks.... if not more. I help him find and order books each week. I've known him for over two years now. He's given up trying to have a meaningful conversation with me about cooking or recipes. He knows I don't cook and although I try hard to focus on his discussion of chefs or ingredients...my eyes glaze over and I want to shout...."Please...you cook....I'll set the table and bring the wine." Which I believe is my automatic response to any who man tries to talk recipes with me.

Early in my adult life, I accepted my cooking disability and made an important decision. I would never fall in love with a man who didn't or wouldn't cook for me. In fact, I developed a philosophy about men who cooked....believing they were analytical but sensuous, logical but also generous. When I was dating my husband, he mentioned he could bake cookies....and zoomed to the top of my interesting man list. I also have a theory about left-handed men who cook...but ...that's another story.

British Cooking Man is hot on the trail of a Mexican cookbook today so we head down the aisle towards the appropriate shelf. Midway there, we have to step over a woman who is sprawled out onto the floor with a notebook and a cookbook. It's not unusual to find women on the floor of the cooking aisle....apparently recipes....interesting recipes.....make them weak in the knees and they collapse right there on the spot to read them....or they come prepared with a notebook to copy recipes. I've watched women create an entire dinner party menu from appetizers to deserts while sprawled in our aisles. I wonder why they don't get up and simply carry the books to a table. Perhaps they would feel guilty copying the recipes since everyone would see what they were doing.... I guess it's better to block an aisle and pretend you accidentally fell to the floor in a most unusual spasm taking a notebook, pencil, and cookbook with you to the ground.

British Cooking Man walks off with his new prize. I find another book out of place propped up against a shelf. It's called, "The Game." It's an instructional pick-up manual for men. I pop it open and cringe. Sometimes I'm not thrilled to learn about how men think. This is ..unique....the book suggests a man carry a bit of lint around with him. You see... if you're near a beautiful woman out in public you can toss a lint on her when she's not looking and then gallantly say to her, " You have some lint on your sweater." The woman will assume you are kind and gallant man because you saved her from social embarrassment. She will now smile and talk to you.....a man she would have never paid any attention to before .......but now that you are her lint-knight in shining armor.....she will gaze at you appreciatively.

I pop the manual back in the shelf and make a note to be suspicious of any man who has lint discussions with me. I head back to the desk and see the Cross-Dresser is cruising into the Sci-Fi section. Cross -Dresser is a man who comes in mostly dressed as a woman. Today he is wearing a purple minister's shirt and collar (his male half) tucked into a tight fitting black skirt with black hose and black high heel shoes. His short gray hair is in a pony-tail with numerous bobby-pins holding his hair in place. He doesn't wear make-up and he usually is ....half and half ....in gender apparel. He has a killer taste in high heels....I'm envious of the gorgeous classy shoes he wears (obviously expensive) and his ability to walk in those spike heels in a non-challent manner ( I can wobble if I'm out of practice). He also has drop-dead shapely shaved legs. He's been coming into the store in his half and half attire since I started here...five years ago.

I remember the first time I met Cross-Dresser. I was heading out of the store; he was heading into the store. I had a white oxford shirt on, black skirt, fishnet stockings (there's a long story behind the stockings) and black heels. He was wearing.... almost.... the exact same outfit. A white men's shirt, black skirt, fishnets, and heels. We stared at each other. I remember I told him I liked his shoes. He told me he liked my fishnets. I walked out of the store thinking...wow....isn't this a great place to work?


Wednesday, February 28, 2007

My LIfe as a Bookseller.....Part 2

It's 9 am and the manager unlocks the door. Already the chess guys (a couple of guys with boards and clocks) and newspaper people (people who run in to buy the New York Times) are waiting and looking at their watches.

I find Martha Stewart's newest household hint bible out of place and hidden on a lower shelf. I guess everyone has their weak spots....guys hide Playboys....and professional women (?) secretly scan Martha's hints?

I like to take a random peek inside books as I take them back to their proper places. So I flip the bible open and find this helpful suggestion for hospitable living,

" I like to keep a basket of slippers by the door for guests."

This stops me in the aisle. I read it again. There's even a picture of slippers in a wicker basket. Now this is why you gotta love working in a bookstore. Did I know it's in supreme good taste to have slippers in a basket for my guests? Obviously, I have missed some kind of boat, a slipper boat, a look-at-how-cool-I -am-boat.

And what kind of slippers would I buy for my guests? Terry cloth ones with an embroidered logo like you would see in a fine hotel? Dark felt ones that shout...Gina is so classy she's making you wear Millionaire-type togs? Listen..... if I ever had a basket of slippers for my guests....I would fill it with furry Elmos, huge Bart Simpson heads and of course the traditional lion, tiger and kitten heads. At least this way, slipper-picking would be like a personality test for your guest....a tall handsome man choosing kitten head slippers could mean....I'm good looking but warm and loving, I'm gay, or my mommy would never buy me these when I was little.


The phones start ringing and the first person is looking for "The Secret." Yes, this new Oprah mentioned book is hot on the sales list and long gone from our bookstore. I feel a tiny ittty bitty urgent to be snotty and say something like "Well we don't have the book, but I'll tell you what the secret is.....drink raw eggs in a cup of coffee twice a day.....or never waste your money on books trying to tell you secrets." But I'm nice...it's too early...to be mentally snotty.....and I need to save my energy for the rest of the day.

Mental snottiness is an art. When you first start in retail....you actually care and hurt every time a customer treats you poorly. But with time, you learn to protect yourself from unreasonable, silly, obnoxious people by telling the customer off mentally....while you smile sweetly. At first, just like a child learning to read, new people in retail might move their lips. They're youngsters and still learning. But pros like us....who have been in retail for at least three years....can smile and say to you....."Oh let me see what I can do for you".....while we are mentally saying....."YOU big ugly jerk....you festering pustule of a human being.....you ......." Well you get my drift.

Just last week, I was in a store and complaining about something when I RECOGNIZED the smile I was GETTING. Hmmmm.....I had to do a quick assessment to see if I was being a jerk.

A nice soccer-looking mom comes up to the information desk with a scribbled note in hand. "I'm looking for......Thighs on Fire." I don't even raise an eyebrow. Sounds like a sexuality book....I'm way cool with that...and type it in.....in a business-like manner.

"Did you mean....Set his thighs on fire: 86 red hot lessons?" I look up from the computer and the woman has turned white. OOOPs.....she mustn't have the right title.

"Okay....let me help you find the right book." Her embarrassment is so palpable I want to pat her hand and say honey its alright....it's between you and me."

"Tell me more about the book you're looking for........" Through a jumble of clues....I finally get the right book....Edie: Girl on Fire.....the story of one of Andy Warhol's cosmopolitan friends that died at age 28 from a fast life. The woman is relieved.

A customer asks me a question about a magazine and I head for the stacks. While looking for this particular mag, a woman sitting on the bench with a cup of tea in her hand starts complaining.

"This tea has been too hot to drink for ten minutes."

I am stunned by what a pure idiot she is....and what does she expect me to do about it? Take the lid off off her cup and blow on her tea?

For this....I should get a medal in customer service.....I smile ...the SMILE.....and calmly and sweetly say......."Perhaps an ice cube from the cafe might help?"

Where is the president of my chain bookstore when I should be given an award for restraint...because really I should of grabbed a magazine and smacked this woman over the head.

~~~~~